FAQ
We have a "Happy or it's free guarantee" policy, which means that if we fail to clean what was agreed upon, you don't have to pay for the service. We're happy to explain how this policy works in greater detail if you have any further questions.
Yes, we do. Unless there are circumstances like holidays or illness, you will have the same cleaner consistently. This ensures that you receive the consistency and quality that you expect from a cleaning company.
No, you are not. We believe that if we provide excellent service, you will continue to choose us as your cleaner. We do not want to become complacent or stagnant by relying on contracts. Our cleaners know that to retain your cleaning work, they must deliver consistent quality every time.
Yes, we offer both. While most of our clients prefer night or weekend cleaning, we can also provide daytime cleaning services.
Yes, we can. While we do not offer this service to all our clients, you can purchase these items from us or buy them yourself.
We provide various services for our regular cleaning clients, including carpet cleaning, tile and grout cleaning, pressure cleaning, and rubbish removal. Additionally, we offer non-cleaning services such as indoor plant hire, bathroom and kitchen consumable products, flower delivery, and pest control. Please let us know if you require any additional services.
We can start within 48 hours of being awarded the work, as long as you are ready for us.
Generally, we do not provide one-off cleaning services. However, we do offer one-off services for our regular clients. We prefer to focus on keeping our regular clients satisfied.
All our cleaners undergo National Police Checks, and we can provide these documents upon request.
Absolutely. In fact, we provide the first cleaning session for free. We realize that hiring a cleaner can be a significant decision, and we want to make it as easy and risk-free as possible for you. Therefore, we encourage you to try our services before making a final decision.
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Phone:
1300 807 540